Incidents reported on status page for JetEmail https://status.jetemail.com/ https://d1lppblt9t2x15.cloudfront.net/logos/2408123ebf081094d21d364a5e638b13.png https://status.jetemail.com/ en https://status.jetemail.com/incident/907075 Sun, 07 Jun 2026 00:00:29 -0000 https://status.jetemail.com/incident/907075#2d200e2fb5fdc530895ea6fa9cc3b20f278d1b434cffce09a45e3a80f737bbfe We will be performing core maintenance on our Dashboard and API services, which may result in up to 2 hours of disruption. While we anticipate only 15 minutes of actual downtime, you may experience intermittent API failures throughout the 2 hour window. Emails sent through our API may see failures during this window. Email via SMTP and Inbound services will remain fully operational during the maintenance period. However, you will be unable to make configuration changes until it is complete. We appreciate your patience and will provide timely updates as the maintenance progresses. https://status.jetemail.com/incident/906916 Fri, 29 May 2026 18:36:00 -0000 https://status.jetemail.com/incident/906916#65a67ca5dd12a854e8466fcecd6bdbacbcd610817d18a7952fd8bf1b6051c683 This has now been resolved and NYC is back into the active pool. https://status.jetemail.com/incident/906916 Thu, 28 May 2026 16:22:00 -0000 https://status.jetemail.com/incident/906916#cf2184bb3c811bfcd7526622ce90f1663034f9d7ee0626eaa5c450563d99ffe7 This is still on-going as there appears to be a routing issue with their backup transit provider. We are waiting on them to reactivate GSL and will turn on our NYC region. https://status.jetemail.com/incident/906916 Wed, 27 May 2026 16:00:00 -0000 https://status.jetemail.com/incident/906916#55141b21f958b26761efeaabf5c6d24a4bccd722e52d007233825f12fa548c7c One of our upstream carriers has a fibre cut which is degrading performance in our New York region, we have re-routed around New York until the network stabilizes. There should be no impact to email during this time. https://status.jetemail.com/incident/838260 Mon, 02 Mar 2026 21:19:00 -0000 https://status.jetemail.com/incident/838260#ff0916110d932968e29eac50badbccf50c1238c74d85187387b4d94ba40212b4 This has now been resolved and mail is now routing through Sydney. https://status.jetemail.com/incident/838260 Mon, 02 Mar 2026 21:14:00 -0000 https://status.jetemail.com/incident/838260#465c6899bafcc7b77ae69b539a306e2fd5e690d0d1007de14612899301e01e7f We are experiencing an issue in our Sydney region and have re-routed traffic to the nearest region. Our team is investigating the issue further and will provide updates shortly. https://status.jetemail.com/incident/835539 Fri, 27 Feb 2026 22:10:00 -0000 https://status.jetemail.com/incident/835539#f5a9cb868fc06cb09f7fd0dc1a4a7d17e70028e41892edd9ac72ebf09cc41bb7 The cloud provider has recovered and New York is back online. No mail was lost during this degraded period. https://status.jetemail.com/incident/835539 Fri, 27 Feb 2026 21:20:00 -0000 https://status.jetemail.com/incident/835539#277f0aae836411b650d1a05cfd9feb8d3d70a43c49fbca186881918055454e9b Our cloud provider is having an outage in New York. We have re-routed around New York until they resolve the issue. https://status.jetemail.com/incident/779333 Sun, 14 Dec 2025 00:28:34 -0000 https://status.jetemail.com/incident/779333#0a15d97a3fad205a54e16030c71bcd066ff34d726160840628d555b8b6b4678a Maintenance completed https://status.jetemail.com/incident/779333 Sun, 14 Dec 2025 00:00:52 -0000 https://status.jetemail.com/incident/779333#c86328c234555ab74b7b66df48b904998473896d8cc45d887a4bf09ea7c590f5 We’ll be performing scheduled maintenance as we migrate to a new cloud provider. Expected downtime is just a few minutes during BGP convergence. No major impact expected. https://status.jetemail.com/incident/716043 Sun, 14 Sep 2025 10:00:00 -0000 https://status.jetemail.com/incident/716043#ad0abc9146646cfb14b46688e7b11df944cbbcfae67287cb71178802ae12f246 We’re migrating from our current ZoneMTA platform to our new in-house email delivery system. Impact: Outbound email: May experience brief delays or a short pause during the migration. Inbound email: Unaffected — incoming mail will continue to flow normally. The maintenance window is scheduled for up to 2 hours, but we expect the actual impact to be only 5–10 minutes. This upgrade will enhance performance, reliability, and scalability across our email platform. Our team will be closely monitoring throughout the process to ensure a smooth transition. https://status.jetemail.com/incident/621914 Fri, 18 Jul 2025 20:00:00 -0000 https://status.jetemail.com/incident/621914#153adfd9c60b962f3638a88dae70aefc1ef8ea33c8525026fb3edb7f351377d1 We will be performing essential database migration and dashboard maintenance on Sunday, which will take approximately 4-8 hours. During this time, parts of the dashboard may be unavailable or show delayed data. This work is part of moving our system from SQLite to ClickHouse to improve performance and reliability. Email delivery will not be impacted during this time. Thank you for your understanding and patience while we make these improvements! https://status.jetemail.com/incident/612160 Sun, 06 Jul 2025 00:00:00 -0000 https://status.jetemail.com/incident/612160#00deb958a1423145ce9dc739cf8ff76c231f7d33230824530bf66278e75ad72f We will be performing essential database migration and dashboard maintenance on Sunday, which will take approximately 4 hours. During this time, parts of the dashboard may be unavailable or show delayed data. This work is part of moving our system from SQLite to ClickHouse to improve performance and reliability. Email delivery will not be impacted during this time. Thank you for your understanding and patience while we make these improvements!