Incidents and maintenance reported on status page for JetEmail https://status.jetemail.com/ https://d1lppblt9t2x15.cloudfront.net/logos/2408123ebf081094d21d364a5e638b13.png https://status.jetemail.com/ en https://status.jetemail.com/incident/1050500 Fri, 04 Sep 2026 12:52:00 -0000 https://status.jetemail.com/incident/1050500#a1f9da14f9a5074012a915c094e06f3a232c67eafbf2537596c2da1fa64568bd Incident We've seen a significant improvement in delivery rates and confident this is now resolved. Any deferred emails should resend again shortly. https://status.jetemail.com/incident/1050500 Fri, 04 Sep 2026 11:42:00 -0000 https://status.jetemail.com/incident/1050500#bbc4f7a1225f6192c77e5c2e781dbfcdd50fea298571505aeb0c1476eec85336 Incident Microsoft have declared an active incident (EX1467029). https://status.jetemail.com/incident/1050500 Fri, 04 Sep 2026 10:35:00 -0000 https://status.jetemail.com/incident/1050500#7e2d90cd5b7994532212a7994c474c3d45cd1d877bceccaa6401eac0cb889695 Incident Microsoft is experiencing delivery issues, we're only seeing this in the New York region currently. Customers may experience elevated 451 4.7.500 Server busy. Please try again later from {IP_ADDRESS} errors. We will continue to monitor and have opened a case with Microsoft. https://status.jetemail.com/incident/1026588 Fri, 21 Aug 2026 22:32:00 -0000 https://status.jetemail.com/incident/1026588#087a23883b88069fbbce7cd98355cd5a532285ca670af7a95069ca6f5f74dffd Incident Between 7:32 PM UTC and 10:43PM UTC we experienced a silent failure in some of our infrastructure in New York. Our teams have corrected the issue, however we are implementing changes immediately to improve the processes that lead to an error that was not present in our existing monitoring stack. https://status.jetemail.com/incident/906916 Fri, 29 May 2026 18:36:00 -0000 https://status.jetemail.com/incident/906916#65a67ca5dd12a854e8466fcecd6bdbacbcd610817d18a7952fd8bf1b6051c683 Incident This has now been resolved and NYC is back into the active pool. https://status.jetemail.com/incident/906916 Thu, 28 May 2026 16:22:00 -0000 https://status.jetemail.com/incident/906916#cf2184bb3c811bfcd7526622ce90f1663034f9d7ee0626eaa5c450563d99ffe7 Incident This is still on-going as there appears to be a routing issue with their backup transit provider. We are waiting on them to reactivate GSL and will turn on our NYC region. https://status.jetemail.com/maintenance/907075 Thu, 28 May 2026 07:29:22 -0000 https://status.jetemail.com/incident/907075#2d200e2fb5fdc530895ea6fa9cc3b20f278d1b434cffce09a45e3a80f737bbfe Maintenance We will be performing core maintenance on our Dashboard and API services, which may result in up to 2 hours of disruption. While we anticipate only 15 minutes of actual downtime, you may experience intermittent API failures throughout the 2 hour window. Emails sent through our API may see failures during this window. Email via SMTP and Inbound services will remain fully operational during the maintenance period. However, you will be unable to make configuration changes until it is complete. We appreciate your patience and will provide timely updates as the maintenance progresses. https://status.jetemail.com/incident/906916 Wed, 27 May 2026 16:00:00 -0000 https://status.jetemail.com/incident/906916#55141b21f958b26761efeaabf5c6d24a4bccd722e52d007233825f12fa548c7c Incident One of our upstream carriers has a fibre cut which is degrading performance in our New York region, we have re-routed around New York until the network stabilizes. There should be no impact to email during this time. https://status.jetemail.com/incident/838260 Mon, 02 Mar 2026 21:19:00 -0000 https://status.jetemail.com/incident/838260#ff0916110d932968e29eac50badbccf50c1238c74d85187387b4d94ba40212b4 Incident This has now been resolved and mail is now routing through Sydney. https://status.jetemail.com/incident/838260 Mon, 02 Mar 2026 21:14:00 -0000 https://status.jetemail.com/incident/838260#465c6899bafcc7b77ae69b539a306e2fd5e690d0d1007de14612899301e01e7f Incident We are experiencing an issue in our Sydney region and have re-routed traffic to the nearest region. Our team is investigating the issue further and will provide updates shortly. https://status.jetemail.com/incident/835539 Fri, 27 Feb 2026 22:10:00 -0000 https://status.jetemail.com/incident/835539#f5a9cb868fc06cb09f7fd0dc1a4a7d17e70028e41892edd9ac72ebf09cc41bb7 Incident The cloud provider has recovered and New York is back online. No mail was lost during this degraded period. https://status.jetemail.com/incident/835539 Fri, 27 Feb 2026 21:20:00 -0000 https://status.jetemail.com/incident/835539#277f0aae836411b650d1a05cfd9feb8d3d70a43c49fbca186881918055454e9b Incident Our cloud provider is having an outage in New York. We have re-routed around New York until they resolve the issue. https://status.jetemail.com/maintenance/779333 Thu, 04 Dec 2025 03:27:40 -0000 https://status.jetemail.com/incident/779333#c86328c234555ab74b7b66df48b904998473896d8cc45d887a4bf09ea7c590f5 Maintenance We’ll be performing scheduled maintenance as we migrate to a new cloud provider. Expected downtime is just a few minutes during BGP convergence. No major impact expected. https://status.jetemail.com/maintenance/716043 Sun, 31 Aug 2025 22:23:53 -0000 https://status.jetemail.com/incident/716043#ad0abc9146646cfb14b46688e7b11df944cbbcfae67287cb71178802ae12f246 Maintenance We’re migrating from our current ZoneMTA platform to our new in-house email delivery system. Impact: Outbound email: May experience brief delays or a short pause during the migration. Inbound email: Unaffected — incoming mail will continue to flow normally. The maintenance window is scheduled for up to 2 hours, but we expect the actual impact to be only 5–10 minutes. This upgrade will enhance performance, reliability, and scalability across our email platform. Our team will be closely monitoring throughout the process to ensure a smooth transition. https://status.jetemail.com/maintenance/621914 Fri, 18 Jul 2025 12:58:47 -0000 https://status.jetemail.com/incident/621914#153adfd9c60b962f3638a88dae70aefc1ef8ea33c8525026fb3edb7f351377d1 Maintenance We will be performing essential database migration and dashboard maintenance on Sunday, which will take approximately 4-8 hours. During this time, parts of the dashboard may be unavailable or show delayed data. This work is part of moving our system from SQLite to ClickHouse to improve performance and reliability. Email delivery will not be impacted during this time. Thank you for your understanding and patience while we make these improvements! https://status.jetemail.com/maintenance/612160 Tue, 01 Jul 2025 04:11:15 -0000 https://status.jetemail.com/incident/612160#00deb958a1423145ce9dc739cf8ff76c231f7d33230824530bf66278e75ad72f Maintenance We will be performing essential database migration and dashboard maintenance on Sunday, which will take approximately 4 hours. During this time, parts of the dashboard may be unavailable or show delayed data. This work is part of moving our system from SQLite to ClickHouse to improve performance and reliability. Email delivery will not be impacted during this time. Thank you for your understanding and patience while we make these improvements!